One of the things I do as a part of my job is read blog posts and share all the goodies that the agents need to know. Not many of them have the time (if they are actively working) to scan the internet learning what they need to know.
I do it for them.
And how!
Stats from Google Reader:
From your 105 subscriptions, over the last 30 days you read 1,921 items, clicked 90 items, starred 17 items, shared 0 items, and emailed 7 items.
Since May 11, 2007 you have read a total of 88,522 items.
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